403.253.2059 info@calgaryfoodbank.com

Need Food?

Hamper Request Line: 403.253.2055

Phone Room


Step 1: Call us

  • Call the Hamper Request Line during operation hours to speak to a volunteer 
  • The best time of day to call is between 3:30 p.m. and 5 p.m., Monday through Thursday 
  • Please be patient with our Hamper Request Line volunteers when the phone lines are busy
  • Be prepared: We ask some personal questions like income and basic expenses, including rent, mortgage, utilities, childcare and medical 
  • We know some questions are difficult to answer so we ensure a confidential and respectful experience 
  • The Calgary Food Bank determines need based on income and situation 


Step 2: Book a Hamper

IMPORTANTClients must book a hamper before picking up during distribution hours.

  • Once clients have called and been approved for an emergency food hamper, volunteers book a convenient hamper pick-up time
Booking a Hamper


Step 3: Hamper Pick-Up

IMPORTANT: Clients must call and book a hamper before picking up during distribution hours.

  • Once you are approved and been scheduled for pick-up, Emergency Food Hampers are distributed from our main warehouse (5000 11 Street SE) or at one of our various depots across Calgary 
  • To receive a hamper, each adult is required to have two pieces of ID.
  • Each child needs one piece of ID.
  • Acceptable Identification includes: Driver’s License, Health Care Card, Passport, Birth Certificate, PR Card or Immigration Paperwork.


Step 4: Get Cooking!

Read the full PDF and learn more about Good and Cheap.

Good and Cheap

Frequently Asked Questions

What if I've applied for and received a hamper before? Can I still qualify?

Eligible Calgarians in crisis may receive up to seven emergency hampers in a 12-month period. The first three hampers may be received through self-referral, while the last four require a referral from one of our agency partners. There must be a 30-day gap between requests. Most of our clients come less than three times in their lifetime.

When is the best time to call?

The best time of day to call is between 3:30 p.m. and 5 p.m., Monday through Thursday.

What kind of ID should I bring?

For hamper pick-up, two pieces of ID is required for adults and one piece is required for children. Accepted identification includes:

  • Driver’s License
  • Health Care Card
  • Passport
  • Birth Certificate
  • PR Card
  • Immigration paperwork

What if I don't have a car? How do I get my hampers home?

Bus Route 30 runs directly behind our building. See the schedule.

How do I get the hampers home on the bus?

We encourage clients to bring duffle bags, suitcases with wheels or other large carrying cases when transporting their hampers.

What if I can't get to the food bank at all?

We have depots all over the city so clients can pick up hampers closer to their neighbourhood.

That being said, the quality of hampers are better at the warehouse location because there, we can adequately store fresh food like veggies, dairy and meats. Though depot hampers follow Canada’s Food Guide, we recommend that if clients can, they should make an appointment to pick up a hamper at our main location.

See our depot list

Hamper Request Line Hours

Monday 10:30 a.m. – 7:15 p.m.
Tuesday 1 p.m. – 7:15 p.m.
Wednesday 1 p.m. – 7:15 p.m.
Thursday 1 p.m. – 7:15 p.m.
Friday Phone lines closed –
hamper pick up available

Hamper Distribution Hours (Main Warehouse)

Daytime hours Evening hours
Monday 1 p.m. – 3:30 p.m. 6:30 p.m. – 7:30 p.m.
Tuesday 10:30 a.m. – 3:30 p.m. 6:30 p.m. – 7:30 p.m.
Wednesday 1 p.m. – 3:30 p.m. 6:30 p.m. – 7:30 p.m.
Thursday 10:30 a.m. – 3:30 p.m. 6:30 p.m. – 7:30 p.m.
Friday 10:30 a.m. – 3:30 p.m.