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403.253.2059 5000 11 St SE, Calgary, AB T2H 2Y5

Need Food?

Hamper Request Line: 403.253.2055

Hamper Distribution Hours

Hours
Mon. 10:30 a.m. – 7:15 p.m.
Tues. 1:00 p.m.  –  7:15 p.m.
Wed. 10:30 a.m. – 7:15 p.m.
Thurs. 1:00 p.m.  –  7:15 p.m.
Fri. Phones closed – Hamper pickup available

Hamper Distribution Hours

Daytime hours Evening hours
Mon. 1:00 p.m.  –  3:30 p.m. 6:30 p.m. – 7:30 p.m.
Tues. 10:30 a.m. – 3:30 p.m. 6:30 p.m. – 7:30 p.m.
Wed. 10:30 a.m. – 3:30 p.m. 6:30 p.m. – 7:30 p.m.
Thurs. 10:30 a.m. – 3:30 p.m. 6:30 p.m. – 7:30 p.m.
Fri. 10:30 a.m. – 3:30 p.m.
Phone Room

Step 1: Call 403.253.2055

  • Call the Hamper Request Line during operation hours to speak to a volunteer 
  • The best time of day to call is between 3:30 p.m. and 5 p.m., Monday through Thursday 
  • Please be patient with our Hamper Request Line volunteers when the phone lines are busy
  • Be prepared: We ask some personal questions like income and basic expenses, including rent, mortgage, utilities, childcare and medical 
  • We know some questions are difficult to answer so we ensure a confidential and respectful experience 
  • The Calgary Food Bank determines need based on income and situation 

Step 2: Book a Hamper

IMPORTANT: You must call ahead and book a hamper before picking up

  • Once you have called and been approved for an emergency food hamper, our volunteers will book a convenient hamper pick-up time for you.
Booking a Hamper
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Step 3: Hamper Pick-Up

IMPORTANT:  You must call ahead and book a hamper before picking up

  • Once you are approved and a hamper pick-up time is set for you, you will be told if your hamper is at our main warehouse (5000 11 Street SE) OR at one of our various depots across Calgary 
  • When you come to pick-up your hamper, remember you to bring two pieces of ID for each adult.
  • Each child needs one piece of ID.
  • Acceptable Identification includes: Driver’s License, Health Care Card, Passport, Birth Certificate, PR Card or Immigration Paperwork.
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Step 4: Get Cooking!

Read the full PDF and learn more about Good and Cheap.

Good and Cheap

Frequently Asked Questions

What do I do when the hamper request lines are busy?

During peak times, you may have to call back or wait on the line. The food bank only takes hamper request through the Hamper Request Line. We cannot process hamper requests from Facebook messages or voicemails on administration lines. Please see above for Hamper Request Line hours.

Please be patient, we’ll get to you as soon as we can!

What if I've applied for and received a hamper before? Can I still qualify?

Eligible Calgarians in crisis may receive up to seven emergency hampers in a 12-month period. The first three hampers may be received through self-referral, while the last four require a referral from one of our agency partners. There must be a 30-day gap between requests. Most of our clients come less than three times in their lifetime.

When is the best time to call?

The best time of day to call is between 3:30 p.m. and 5 p.m., Monday through Thursday.

What kind of ID should I bring?

For hamper pick-up, two pieces of ID is required for adults and one piece is required for children. Accepted identification includes:

  • Driver’s License
  • Health Care Card
  • Passport
  • Birth Certificate
  • PR Card
  • Immigration paperwork

What if I don't have a car? How do I get my hampers home?

Bus Route 30 runs directly behind our building. See the schedule.

How do I get the hampers home on the bus?

We encourage you to bring duffle bags, suitcases with wheels or other large carrying cases when transporting their hampers.

What if I can't get to the food bank at all?

The food bank has small depots all over the city so you can pick up hampers closer to your neighbourhood.

Depots usually operate on shorter hours and only open during specific days of the week, unlike the food bank main location which is open five days per week. Because depots locations don’t have adequate cold storage like the main food bank location does, depot hampers have less fresh food like veggies, dairy and meats. Though depot hampers follow Canada’s Food Guide, we recommend that if you can, make an appointment to pick up a hamper at our main location.