403-253-2059 | info@calgaryfoodbank.com
Need Food?

IMPORTANT: You must call ahead and book a hamper before picking up. Call 403-253-2055 to book a hamper.

Questions?
need food? Call 403-253-2055

Book your food hamper

Please call 403-253-2055 to request your emergency food hamper. You must call first as hamper distribution is by appointment only.

Be prepared: we will ask some personal questions like income and basic expenses. This includes government/income supports, rent, mortgage, utilities, childcare, and medical.

Once you have called and been approved for a food hamper, our volunteers will book a you a specific time to pick-up your hamper. Hampers can be picked-up at our main location or one of our satellite locations.

NOTE: A new feature has been added that will allow you to validate your IDs virtually making it possible for a Third Party (family member, friends, volunteers, other delivery service etc) to pick-up your hamper in a more timely, safe, and convenient manner. This will eliminate the need for you to share your physical IDs with a Third Party, but still allow the Calgary Food Bank to continue validating household IDs to ensure the correct people in a household are receiving the food being requested. Find out more information about the new process.

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Hamper Request Line Hours

Monday – Thursday

8:30 am – 7 pm

Friday

8:30 am – 3:30 pm

IMPORTANT!

You must call ahead and book a hamper before picking up, call 403-253-2055.

IMPORTANT!

You must call ahead and book a hamper before picking up, call 403-253-2055.

need food? Call 403-253-2055

Pick-up your food hamper

Hampers can be picked up at the main Food Bank location or from one of our satellite locations. Here is the list of the satellite locations and their hours.

We have switched to a drive-thru model of hamper distribution. Please make room in your vehicle BEFORE you arrive, ideally your trunk. Stay in your vehicle and present your ID at the window. This is critical to ensure safe distances for you, the staff and volunteers, and stop the spread of the virus.

The volunteer will leave the cart with your hamper beside your vehicle. Once the volunteer asks you to step out of your car, please exit your vehicle and load your groceries. Once your food has been loaded, please get back in your vehicle. A volunteer will come to collect the cart. Please note: Carts are sanitized before and after each use.

If you don’t have a car, we have safe walk-up hamper distribution. Please follow the direction of the volunteers.

It is extremely important that you arrive only at your assigned pick-up time!

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Hamper Distribution
BY APPOINTMENT ONLY
Monday – Thursday

8:30 – 10:30 am, 11 am – 1:30 pm
2 – 4:30 pm, 5 – 7:30 pm

Friday

8:30 – 10:30 am, 11 am – 1:30 pm
2 – 3:30 pm

Find the hours for our Satellite Locations.

Our Address

We are located in the SE in Highfield. Come see us at the Calgary Food Bank, 5000 11 Street SE.

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Getting Here

Bus Route 30 runs directly behind our building. The stop is at the corner of 46 Ave and 12A St SE. Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

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remember your ID

When you come to pick-up your hamper, remember to bring your IDs. Acceptable identification includes: Driver’s License, Health Care Card, Passport, Birth Certificate, PR Card or Immigration Paperwork.

Have someone pick-up your hamper

Third Party ID Validation

The privacy of client information has always been of the utmost importance to the Calgary Food Bank. A process for ID validation has been in place for clients requiring an emergency food hamper to ensure that the hamper is going to the families or individuals that requested it and no-one is claiming a hamper incorrectly. We have implemented a new process of ID validation that will allow for a more timely, safe, and convenient way to access your food support.

This new option will allow you to organize your hamper pick-up and delivery by any Third Party of your choosing (family member, friend, community volunteer, other delivery service, etc.). Rather than providing them with your original IDs and an authorizing note, you have the option to upload your ID online for a Calgary Food Bank staff member to validate. Once your IDs are validated you will receive a unique, single-use QR code to your email that you will provide the person picking up your hamper.

To access the Third-Party ID validation option:

  • You must be eligible to receive an emergency food hamper.
  • Have access to a computer or smartphone.
  • Understand the English language so you can follow the instructions.
  • Have valid ID that can be uploaded into the system.
  • Be able to give the QR Code to the Third Party who is picking up your hamper.

To receive the QR code:

  • Call the Hamper Request Line at 403-253-2055.
  • Indicate that you will have someone picking up your hamper on your behalf and require the Third-Party ID Validation option.
  • The person on the phone will process your request and ask for your email address.
  • Once your hamper request is approved, you will receive an email. The email will contain a link that you will need to click on to upload the photos of your ID and to agree to the Terms and Conditions.
  • Your ID will be sent to a Calgary Food Bank staff member to verify.
  • Once your IDs has been verified, you will receive a second email containing your QR code.
  • Provide the QR Code to the person picking up your hamper.

Currently, this option is only available at the Calgary Food Bank (5000 11 Street SE) main location. Once the household member(s) IDs have been validated, your ID information will be deleted.

You Can Arrange to Pickup Food At These Locations

Satellite Locations

We have a limited number of satellite locations operating. Hamper distribution at these locations will not be following a drive-thru model of distribution but social distancing and other protocols have been implemented to ensure the safety of volunteers, staff, and clients.

Calgary Food Bank

5000 – 11 Street SE

Monday to Thursday

8 – 10:30 am
11 am – 1:30 pm
2 – 4:30 pm
5 – 7:30 pm

Friday

8 – 10:30 am
11 am – 1:30 pm
2 – 3:30 pm

BY APPOINTMENT ONLY

Deer Park United Church

77 Deerpoint Road SE
Wednesday 6 – 7:30 pm

 

St Andrew's Presbyterian Church

703 Heritage Drive SW
Saturday 2 – 4 pm

Centre Street Church

4120 Centre St NE
Monday 6 – 7:30 pm
Tuesday 10 – 11:30 am
Wednesday 6 – 7:30 pm
Thursday 10 – 11:30 am

Eastside Victory Outreach (SE)

1840 38 St SE
Tuesday
11 am – 2 pm
Wednesday
11 am – 2 pm
Thursday
11 am – 2 pm

 

Lincoln Park

36 Lincoln Way SW
Wednesday
9:30 – 11 am

First Alliance Church

12345 40 Street SE
Monday 4:30 – 6 pm
Tuesday
10 – 11:30 am

 

Genesis Centre

10, 7555 Falconridge Boulevard NE
Wednesday
10 – 11:30 am

 

Don Hartman Sportsplex

5206 68 Street NE
Tuesday
9 – 11:30 am
Thursday
9 – 11:30 am

 

Grace Presbyterian Church

1009 15 Ave SW
Thursday
4 – 6 pm

Calgary Food Bank (SE: Highfield)

5000 – 11 Street SE

TRANSPORTATION
Bus #30
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Monday to Thursday
8 – 10:30 am, 11 am – 1:30 pm, 2 – 4:30 pm, 5 – 7:30 pm
Friday
8 – 10:30 am, 11 am – 1:30 pm, 2 – 3:30 pm
BY APPOINTMENT ONLY

Eastside Victory Outreach (SE: Forest Lawn)

Forest Lawn
1840 38 ST SE

DIRECTIONS
The main entrance is on west side of building facing 38 ST SE

TRANSPORTATION
Bus #1, #43, #87, #135, #155, #440, Max Purple
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS

Tuesday, Wednesday, Thursday
11 am – 2 pm

Deer Park United Church (SE: Deer Ridge)

Deer Ridge
77 Deerpoint Road SE

DIRECTIONS
The main entrance is on East side of building off the parking lot.

TRANSPORTATION
Bus #29, #44
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Thursday
6 – 7:30 pm

First Alliance Church (SE:Douglasdale/McKenzie Towne)

12345 40 Street SE
Close to Douglasdale and McKenzie Towne

DIRECTIONS
Drive-thru service on the East side of the building.

TRANSPORTATION
Bus #150 to 116 Ave SE OR #92, 17, 151 to 130 Ave
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Monday
4:30 – 6 pm

Tuesday
10 – 11:30 am

 

Centre Street Church (NE: Highland Park)

Highland Park
West Campus - 4120 Centre St NE

DIRECTIONS
The main entrance is on North side of building facing 41 Ave NE.

TRANSPORTATION
Bus #3, #64, #109, #142, #300, #301
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Monday, Wednesday
6 – 7:30 pm

Tuesday, Thursday
10 – 11:30 am

Genesis Centre (NE: Martindale)

10, 7555 Falconridge Boulevard NE

DIRECTIONS
The entrance is the at the SW corner of the building (same entrance for physiotherapy clinic and YMCA child care).

TRANSPORTATION
Bus #23, #68, Max Orange (Max is from the Saddletowne train station)
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Wednesday
10 – 11:30 am

Don Hartman Sportsplex (NE: Coral Springs)

Coral Springs
5206 – 68 Street NE

DIRECTIONSThe main entrance is on West side of building off the parking lot.

TRANSPORTATION
Bus #21, #55, #68, MAX Orange
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Tuesday, Thursday
9 – 11:30 am

Grace Presbyterian Church (SW: Beltline)

Grace Presbyterian Church
1009 15 Ave SW

DIRECTIONS
Located a block away from 17th Ave SW.

TRANSPORTATION
Bus #2, #6, #7, #13, and #698
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Thursday
4 – 6 pm

Lincoln Park (SW: Lincoln Park)

Lincoln Park
36 Lincoln Way SW

DIRECTIONS
Located in a townhouse, the entrance faces Lincoln Way SW.

TRANSPORTATION
Bus #9, #13, #66, Max Teal
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Wednesday
9:30 – 11 am

St Andrew’s Presbyterian Church (SW: Haysboro)

Haysboro
703 Heritage Drive SW

DIRECTIONS
The main entrance is on East side of building down a ramp off the parking lot.

TRANSPORTATION
Bus #3, #20, #37, #56, #81, #99, #149, #502, Max Teal or 5 min walk West of Heritage LRT station
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Saturday
2 – 4 pm

What you need to know during COVID-19

Frequently Asked Questions

What do I do when the request line is busy?

Please be patient as our phones are very busy. If your call is disconnected, please keep trying. The phone lines are the busiest in the morning. You may have to call back or wait on the line. If you can, try phoning in the afternoon or evening.

The food bank only takes hamper request through the Hamper Request Phone Line. We cannot process hamper requests from social media or voicemails on administration lines. Please be patient, we’ll get to you as soon as we can!

What time is the phone line open?

The Hamper Request Line is open:
Monday to Thursday 8:30 am – 7 pm
Friday 8:30 am – 3:30 pm

Please be patient as our phones are very busy. The phone lines are the busiest in the morning. You may have to call back or wait on the line. If you can, try phoning in the afternoon or evening. If your call is disconnected, please keep trying.

Can I prebook a hamper?

Yes, you can call ahead and book a hamper up to 5 days before the day you want to pick-up your hamper.

What if my agency that I get a referral from is closed?

We understand these are unique circumstances and our Hamper Request Line volunteers will assist you.

Please call 403-253-2055.

Monday to Thursday: 8:30 am – 7 pm

Friday: 8:30 am – 3:30 pm

Can I still qualify if I have received a hamper before?

Yes, you can receive a hamper now even if you have received one before. We understand this crisis is a unique situation and our Hamper Request Line volunteers will work with you to determine ongoing eligibility.

What’s in a hamper?

The hamper includes the essentials for your household for approximately 7 days. We appreciate your understanding as we make sure we can help everyone with our inventory and scaled-down workforce of staff and volunteers at this unprecedented time.

Please note we have a very limited capacity to accommodate  special requests for hampers. Pet food is still being provided, based on availability. Hygiene packs and cleaning supplies  requests  cannot be guaranteed.

Can I get a Celiac or Renal hamper?

Yes, we are still providing hampers with specialized content for our clients with specific dietary needs. Please let our volunteers know you have these dietary restrictions when you call.

Can I get a Baby Hamper?

Yes, we are still providing baby hampers. Please let our volunteers know that you need a baby hamper when you call.

How often can I get a hamper?

Eligibility criteria are being adjusted as the situation changes. As of May 6, 2020, we are allowing 10 days between hampers.

What kind of ID do I need?

For hamper pick-up, two pieces of ID is required for adults and one piece is required for children. Accepted identification includes:

 Driver’s License
 Health Care Card
 Passport
 Birth Certificate
 PR Card
 Immigration paperwork

What time is distribution?

Hamper distribution is by appointment only.

Calgary Food Bank location hours are:
Monday – Thursday
8:30 – 10:30 am
11 am – 1:30 pm
2 – 4:30 pm
5 – 7:30 pm

Friday
8:30 – 10:30 am
11 am – 1:30 pm
2 – 3:30 pm

Please check the Satellite Locations for their specific hours.

What happens if I miss my pick-up time?

  • It is extremely important that you arrive only at your assigned pick-up time!
  • If you arrive earlier than the assigned time you will be asked to move back in the queue.
  • If you arrive later than the assigned time, you will be asked to reschedule for another time.
  • If you arrive without an appointment, you may be asked to exit the line, call the hamper request line and return at your designated time slot. We understand this is not ideal but we are focusing on trying to meet the demand in an unprecedented scenario.

Can someone else pick up my hamper?

Absolutely! A new feature has been added to the system that will allow you to validate your IDs virtually making it possible for any Third Party (family member, friends, volunteers, other delivery service etc) to pick-up the hamper for the household in a more timely, safe, and convenient manner. The Third Party must have the QR code from the client to pick-up the hamper. Find out more information about the new process.

Please note that this is only available at the Calgary Food Bank’s main location at 5000 11 Street SE.

What requirements are needed for Third Party pick-up?

To access the Third-Party ID validation option:

  • You must be eligible to receive an emergency food hamper.
  • Have access to a computer or smartphone.
  • Understand the English language so you can follow the instructions.
  • Have valid ID that can be uploaded into the system.
  • Be able to give the QR Code to the Third Party who is picking up your hamper.

What are the instructions for Third Party pick-up?

In order to organize for the hamper to be picked up by a Third Party, you need to follow these steps: 

  • The email you receive will provide information on how to upload IDs for everyone on the hamper and there will be ‘Terms and Conditions’ included. 
  • You must read the information, agree to the Terms and Conditions, and upload your IDs.
  • Once the IDs have been uploaded a Calgary Food Bank staff member will validate the IDs. 
  • Once the IDs are verified, you will be notified and a unique, single-use QR code will get sent to your email address. 
  • This email will have the option to change the date and time of pick-up of the hamper.
  • You need to send this QR Code to the Third Party member that is picking up the hamper on your behalf.  
  • This third party must present this QR Code upon hamper pick-up.
  •  Once the household member(s) IDs have been validated, their ID information will be deleted.

What if I don't have a car?

Bus Route 30 runs directly behind our building. The stop is at the corner of 46 Ave and 12A St SE. See the schedule.

You may also request a pick-up closer to your home from one of our satellite locations. Find a Satellite Location near you.

If I don’t have a car do I need my own bags?

We encourage you to bring a duffle bag or a case with wheels to carry your hamper home on transit.
CONTACT US
ADDRESS

5000 11 St SE
Calgary, AB T2H 2Y5

Main line: 403-253-2059
Fax: 403-259-4240
info@calgaryfoodbank.com

NEED FOOD?
CALL TO REQUEST A HAMPER
403-253-2055

Monday to Thursday: 8:30 am – 7 pm
Friday: 8:30 am – 3:30 pm

HAMPER PICK-UP
CALGARY FOOD BANK LOCATION

By Appointment Only
Monday to Thursday:
8 – 10:30 am, 11 am – 1:30pm
2 – 4:30pm, 5 – 7:30pm
Friday:
8 – 10:30am, 11am – 1:30pm, 2 – 3:30pm
Get the hours for our satellite locations.

HOURS
ADMINISTRATION

Monday to Thursday: 8:30 am – 4:30 pm
Friday: 8:30 am – 4 pm

FOOD LINK

By appointment only
Monday to Friday: 8:30 – 11 am

LOADING DOCK, DOOR 3

Monday to Thursday: 8 am – 7:30 pm
Friday: 8 am – 3 pm

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