PROGRAM DISCUSSION

The Emergency Food Hamper program aims to achieve the Calgary Food Bank’s vision of a hunger-free community and attempts to address hunger and food insecurity as the program provides food and community supports to qualified clients​.

An Emergency Food Hamper is a collection of food items providing seven to ten days’ worth of food to clients based on the household’s size. We strives to meet Canada’s Food Guide recommendations when determining hamper content. There are five specialty hampers distributed through the Emergency Food Hamper program; baby hampers,  birthday party kits, Celiac hampers, prenatal hampers, and renal hampers.

CAUSES Food insecurity in Canada continues to be prominent, with Alberta’s rate at 11.40% and Calgary at 11% [1]. This insecurity is currently being affected by Calgary’s unemployment rate, reaching 7% in June of 2019 [2]. Low household income, which can be created by unemployment, is the leading cause of food insecurity [3].

EFFECTS There are a number of negative outcomes related to food insecurity, including poor physical and mental health, and increased risk of chronic diseases (e.g., diabetes, hypertension, heart issues, etc.), which creates a drain on the Canadian health care system.

WHO IS AFFECTED The Emergency Food Hamper program is designed for individuals or households that cannot access food due to financial constraints.

OUTPUTS AND OUTCOMES

Emergency Food Hampers provide clients in temporary emergency situations with one week’s worth of food and referrals to outside organizations. Food is provided to low-income and food insecure Calgarians. We connect clients with community resources that can address the underlying issues of food insecurity. 25% of clients are referred to other community agencies.

GOALS The goals for the program are to be within 10%, plus or minus in the coming fiscal year.

We are projecting for 2018/19, the number of Emergency Hampers distributed to be between 59,584 (min) and 72,824 (max). Our goal in 2017/18 was met.

We are projecting for 2018/19, the number of referrals to agencies to be between 11,984 (min) and 14,649 (max). Our goal in 2017/18 was exceeded due to increased efforts to increase the number of clients that are connected with community support.

We are projecting for 2018/19 the money saved to be between $15 million (min) and $19 million (max). Our goal in 2017/18 was lower than the goal as the number of hampers distributed was reduced.

We are projecting for 2018/19 the clients helped by agencies to be between 21,788 (min) and 26,630 (max). Our goal in 2017/18 was lower than the goal as the number of hampers distributed was reduced.

SHORT-TERM OUTCOMES Relieving food insecurity and providing support for clients who are experiencing emergency situations. Alleviate the stress of wondering where the next meal is coming from.

LONG-TERM OUTCOMES Creating a hunger-free community.

2017/18

AGE BREAKDOWN

2016/2017

AGE BREAKDOWN

LEARNINGS

We participate in numerous program evaluation activities that have led to a number of learnings:

• Our clients are available to provide more feedback about their experiences and we should consider adding data collection methods.
• Specific research on clients accessing the Emergency Food Hamper program through satellite locations highlighted the need to improve access to this program through better understanding of the demand for satellite locations.
• Review of the program identified the need for a clear definition of the program and program’s target population.
• Review of the program’s Performance Measurement Strategy highlighted the need to research different root causes of hunger and determining eligibility criteria for agencies that can send referrals for their clients.

Based on the learning, the following changes were made.

• Multiple focus groups were conducted (in addition to surveys) to collect clients’ feedback on their experiences to gain in-depth understanding of their perspectives. These perspectives continue to inform our decision-making.
• A separate report was created on accessibility of the program that highlighted a number of variables that need to be considered to determine satellite locations. The report also highlighted the challenges that clients face while accessing the satellite locations and how they can be alleviated. This report led to a number of projects. The recommendations from this report also led to a set criteria that is used in determining the what is needed in a good satellite location for clients. This led to a project of Emergency Food Hampers audits. Audits are now periodically conducted to evaluate the hamper content, market value, and monitor any difference between the quality of hampers distributed through main vs. satellite location.
• After multiple internal reviews, a definition for the Emergency Food Hamper program and its target population was determined. This maintains consistency in messaging internally and externally and keeps the program aligned with our mission.
• We are in the process of determining a criteria that can be used to strengthen partnerships with available community resources in the region that can help the program’s target population with the root cause(s) of their hunger and/or food insecurity.

PROGRAM DISCUSSION

The Hampers for the Homeless program provides ready-to-eat, shelf stable food* for the short-term relief of hunger to people living rough (homeless, at risk of becoming homeless, or otherwise impoverished populations). [*requiring minimal/no preparation or refrigeration]

The first goal of the program is to provide short-term hunger relief to clients and the ability to connect clients with agencies that can help with the underlying root cause of their food insecurity. The second goal is for agencies to use the food as a way to connect with clients experiencing or at risk of experiencing homelessness. In addition, the program helps agencies free up time and resources spent on food acquisition that can be used towards programming for clients.

CAUSES Homelessness is understood by the Canadian Observatory on Homelessness as the situation of an individual or household without stable, safe, permanent, appropriate housing, or the immediate prospect, means and ability of acquiring it. [1]

EFFECTS The need for this program remains crucial as the homeless population is disproportionately effected by food insecurity and lack of food [2].

WHO IS AFFECTED Agencies that support and distribute to a population experiencing homelessness and the population experiencing homelessness.

Unlike the Emergency Food Hamper program, with the Hampers for the Homeless program we do not directly connect with the food insecure population receiving the hampers. We work with agencies that are based in Calgary and who are working with individuals that are experiencing or at risk of experiencing homelessness. We rely on reporting by the agencies accessing the program to evaluate the impact. According to the reporting by the agencies, the largest segment of the target population that received hampers are categorized as un-sheltered or absolutely homeless and living on the streets or in places not intended for human habitation.

OUTPUTS AND OUTCOMES

The Hampers for the Homeless program addresses food insecurity by providing the short-term relief of hunger to those living rough. The root causes of long-term hunger are also addressed as clients are given hampers by organizations which provide support for individuals experiencing or at risk of experiencing homelessness. The food acts as a connector and allows agencies to work with individuals to transition them out of poverty. This program reduces poverty by relieving some financial and mental strain on those living rough, and allowing individuals to use the funds and resources to move into a stable shelter situation. We collaborates with 17 non-profit agencies that are working with the homeless population.

GOALS The goals for the program are to be within 10%, plus or minus in the coming fiscal year. We are projecting for 2018/19, the number of Hampers for the Homeless distributed to be between 12,672 (min) and 15,488 (max). Our goal in 2017/18 was met. We are projecting for 2018/19 the money saved to be between $405,504 (min) and $495,616 (max). Our goal in 2017/18 was met.

SHORT-TERM OUTCOMES Supplying nutrition to those living rough and may not have another source of food.

LONG-TERM OUTCOMES Creating a hunger-free community.

2017/2018

2016/2017

LEARNINGS

Through the feedback received by the agencies accessing the Hampers for the Homeless program we learned that agencies were dismantling the bags to expand the impact of support by preparing smaller bags and to give their clients a choice of items they would like to consume.

Based on these learnings, a new stream of Hampers for the Homeless distribution was created where the agencies can indicate the items they require, based on their clients’ needs, and then pick-up the items in bulk. This new mode of distribution allows approved partner agencies to save time by not dismantling the assembled hampers to reassemble smaller bags for clients, this also saves food bank resources. In addition it allows the agencies to choose the items they require for their clients, this customization of hamper content based on needs reduces waste and is a better allocation of resources.

PROGRAM DISCUSSION

The Food Link program provides food and supplies to qualified agencies, free of charge, to better support their programming. Giving food and supplies allows us to increase the effectiveness of agencies by permitting the reallocation of funds to programming for those in need. Unlike the Emergency Hamper Program, we do not directly connect with the food insecure population. We rely on reporting by the agencies using the program to evaluate the impact.

CAUSES Food insecurity in Canada is prominent, with Alberta’s rate at 11.40% and Calgary at 11% [1].

EFFECTS There are a number of negative outcomes related to food insecurity, including poor physical and mental health, and increased risk of chronic diseases (e.g., diabetes, hypertension, heart issues, etc.), which creates a drain on the Canadian health care system.

WHO IS AFFECTED Agencies that are qualified to access the Food Link program. The beneficiaries of this program include social service organizations that provide a range of services for children, youth, families, immigrants, refugees, the elderly, the disabled, the homeless, the poor, and others.

OUTPUTS AND OUTCOMES

Bulk food and supplies are provided to partner agencies. The output is determined on assumptions such as all goods taken out of Food Link are weighed. Food that is typically picked-up from Food Link is 60% non-perishable and 40% perishable. On average 207,800 pounds of bulk food was accessed every month (excluding December).

Agencies use the Food Link program to not only supplement their food supply but also to redirect their budget. Agencies were asked about the ways they used the money saved by accessing the program. According to their feedback, agencies diverted their funds in a variety of ways, including investing in programming, food purchases, and purchasing supplies. Most agencies (33%) redirected funds to the improvement of their programming. The examples of improved programming include an increased invested in staff training, offering more programs or extend the scope of their programming. A number of agencies are able to extend their food budget or purchase supplies with the funds saved. There is a portion of the agencies (16%) that do not have a food budget and relied completely on Food Link for their food supply. For this segment, no money was saved to be redirected to other services.

GOALS The goals for the program are to be within 10%, plus or minus in the coming fiscal year. We are projecting for 2018/19, the pounds of food and supplies distributed through Food Link to be between 2,325,243 (min) and 2,841,963 (max). Our goal in 2017/18 was met. We are projecting for 2018/19 the money saved to be between $4,650,485 (min) and $5,683,927 (max). Our goal in 2017/18 was lower than the outcome goal because the weight of food and supplies accessed was reduced.

SHORT-TERM OUTCOMES Supporting organizations by absorbing or diverting agencies’ food and supplies cost, allowing agencies to focus on meeting the needs of the community instead of sourcing food. Money saved can be relocated to sustain existing programs or launch new programs. Re-distributing excessive amounts of certain items to other agencies which results in reduced food waste.

LONG-TERM OUTCOMES Creating a hunger-free community.

2017/2018

2016/2017

LEARNINGS

We have participated in numerous program evaluation activities that have led to a number of learnings.

• We need to determine the definition of this program and its target population.
• Reviewing the program’s Performance Measurement Strategy highlighted the need to determining eligibility criteria for agencies.
• Reviewing the program’s Performance Measurement Strategy highlighted the importance of agency reporting to evaluate the Food Link program. Low response rates from agencies about their use of the program was determined as a key area of improvement. It was recommended that we streamline communication about the importance of reporting and reporting procedures. As a result of this communication, the agencies will understand their role to be actively responsible to provide  reporting on their use of items received from Food Link.

The following changes were implemented based on these learnings.

• A definition for the Food Link program and target population was determined. This maintains consistent in messaging internally and externally and keeps the programs aligned with the our mission.
• We determined the eligibility criteria for Food Link agencies.
• We created and shared a document outlining the importance of reporting, the reporting schedule, steps on how to sign-up to receive the reporting invitation and the consequences of a reporting lapse.

PROGRAM DISCUSSION

We can ensure that, instead of wasting donations because of the inability to distribute the high volume of product, the entirety of a donor’s contribution will support food insecure individuals and families. The National and Regional Food Share Programs’ objective is to ensure food banks, outside the city of Calgary, receive enough support to meet the nutritional needs of their clients. The Regional Food Share Program distributes from the Calgary Food Bank to Southern Albertan food banks and the National Food Share Program moves food across Canada.

CAUSES Rural food banks in Canada, due to their often remote locations, have higher food transportation costs and fewer donations.

EFFECTS It is challenging for the food banks to maintain adequate food supply for their clients.

WHO IS AFFECTED Food banks in need of support to provide for their food insecure clients.

OUTPUTS AND OUTCOMES

The National and Regional Food Share Programs work to distribute perishable and non-perishable products to food banks in need of food supplies across Canada. This allows food banks to maintain food supply for their clients while food waste is reduced.

GOALS The goals for the program are to be within 10%, plus or minus in the coming fiscal year. We are projecting for 2018/19, the pounds of food  distributed through Food Share to be between 2 million (min) and 3 million (max). Our goal in 2017/18 fell short of the minimum range. We are projecting for 2018/19 the value of the food distributed to be between $4,219,706 (min) and $5,157418 (max). Our goal in 2017/18 was lower than the outcome goal because the amount of food redistributed was reduced.

SHORT-TERM OUTCOMES By collaborating with other food banks and charities, we ensure that emergency food and supplies are delivered where they are needed most, reaching more food insecure clients. By re-distributing excessive amounts of certain items to other agencies results in reduced food waste.

2017/2018

2016/2017