Safety Policies

We want your volunteer time at the Food Bank to be a safe and enjoyable experience.

Safety in our operations is paramount. To that end, we have policies in place to help us all work more safely.


Age of Volunteers

  • persons must be 12 years of age and older to volunteer in the warehouse
  • only persons 16 years of age and older may operate Food Bank vehicles
  • volunteers between 12 and 16 years must be accompanied by an adult


Safe Footwear

  • all individuals working in the warehouse, dock, distribution and food link areas must wear footwear that provides complete foot coverage
  • volunteers must have good gripping soles, eg. running shoes, boots with low heel or no heel

Working in the warehouse is defined as:

  • carrying out work at a conveyor belt
  • carrying out work at the roller belt
  • operating a pallet jack, forklift and other equipment
  • handling food
  • other material handling

If a person does not have proper footwear, they may be assigned another task or sent home.



  • casual, washable clothing is recommended
  • loose sleeves and ties are discouraged – this kind of clothing could get trapped in all the moving parts in our warehouse
  • in consideration of individuals with sensitivities, the Food Bank strongly encourages you to refrain from wearing scented products in the workplace


Forklift Safety

Forklifts and pallet jacks are in regular operation in our warehouse. Drivers and pedestrians are equally responsible for their own safety. A forklift driver’s view is restricted - never assume that he/she can see you. It is important for pedestrians to be aware of their environment and the potential risks that exist.

  • make eye contact with the forklift operator and wait for instruction
  • stand a safe distance from a forklift, giving the operator at least 10 feet of space
  • the back end of the vehicle can make a wide turn - always call out “right behind you"
  • look around you, look in all directions and know your surroundings
  • listen for horns and watch for flashing lights
  • stand at a safe distance when a forklift is raising or lowering pallets
  • stand away from the shelf where a load is being placed; also stand away from this area in the adjacent aisle (items being loaded may fall off either side of the shelf)
  • refrain from using cell phones, MP3 players and other electronic devices while in warehouse


Other Guidelines

  • we respect our clients’ privacy - all client information is confidential
  • the Calgary Food Bank is a non-smoking building
  • food and grocery items at the Food Bank are intended for clients and partnering agencies and programs only - volunteers may not remove any products from the premises

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