Current Job Opportunities

Tech Services Coordinator

The Calgary Food Bank is looking for an experienced IT professional to join our team! This position is responsible for coordinating, planning, and directing activities required to achieve a high level of reliability and accuracy in the Calgary Food Bank’s IT infrastructure, including databases and related applications.

Department: People and Organizational Services
Reports to: Manager, People and Organizational Services

Primary responsibilities

  • Issue investigation, research, testing, documentation and troubleshooting including databases, applications, handhelds, telephony and workstations
  • Achieve exceptional outcomes on IT projects
  • Ensure data and personal information safety

Tasks performed

  • Act as a liaison between Calgary Food Bank staff and IT service providers
  • Assist with policy, strategy and budget development
  • Following the Calgary Food Bank’s IT strategy, prioritize, manage and implement projects

Decision making and leadership capabilities

  • Ability to prioritize own schedule in order to meet position and organization objectives
  • Able to work independently and provide timely reporting on progress
  • Responsibility, integrity and ethical behavior, personally and professionally
  • Be creative and bold in recommending solutions and working with the Calgary Food Bank team bring them to completion
  • Ability to communicate effectively across organizational levels and with vendors and contractors

Education and experience required

  • Degree or Diploma in Computer Science, Management Information Systems or related field
  • Minimum 3 to 5 years related experience

Skills and capabilities

  • Analytical skills, enjoys asking questions and solving puzzles of a technical nature
  • Proficiency with database design and maintenance and maintaining database performance
  • Project management experience
  • Vendor and contractor relationship management
  • Understanding of data security, encryption, archiving
  • Query building and programming experience including SQL, PHP, HTML, Java would be an asset
  • Experience with CRM, IMS, asset management and finance applications including Salesforce, as well as SharePoint considered an asset
  • Proficient with desktop and cloud-based applications, including Microsoft Office and Office 365
  • Business analysis skills including requirements gathering, process flows, documentation and process improvement
  • Business intelligence skills including data management, analytics and reporting
  • Building test cases and executing test scripts as required
  • Attention to detail
  • Excellent customer service
  • Resourceful and creative
  • Strong communication abilities
  • Proven ability to achieve objectives, work under pressure and within deadlines
  • Understanding of not for profit organizations and the charitable sector

Working conditions and physical requirements

Working conditions are normal for an office environment and may require occasional visits to the warehouse. The qualified candidate must be open to working outside of normal business hours and weekends. This is a part-time, 3 days per week role.  The qualified candidate must be open to working outside of normal business hours and weekends. Some lifting (30 lbs or less) required.

Interested applicants can e-mail their application to before July 6, 2018. We thank all applicants for their interest, suitable applicants will be contacted for further discussion and/or an interview.